Hello Kadiant Families,

Thank you for your partnership!

Thank you for your collaboration as we all work to do our very best to provide essential support services while also keeping your family and our team members safe and healthy! The ongoing pandemic continues to present new challenges, and we appreciate your assistance in making choices that help to maintain as much consistency and quality service as possible as we all work to minimize the risk of COVID-19 exposure.

State, county, and even municipal guidelines regularly change as rates of infection and hospitalizations fluctuate. With states and counties toggling between various phases of reopening, we would like to update you on the COVID-19 measures we continue to implement and improve. In some locations, increased COVID-19 cases in the community present an increase in risk of exposure so long as there is not an effective vaccine widely available, so we continue to promote awareness among our team members and our families to try to minimize these risks for you and for our team members.

Please pardon us for imperfections while we continue to work to improve!
You may have directly experienced challenges with scheduling of services, team member availability, and even basic communication over the past several months. There are many factors of risk management protocols, individual vulnerability because of underlying health conditions of a team member or their family members limiting availability or disrupting availability, rapidly shifting schedules due to increased or decreased desire for services from families, operational challenges with communications of support staff working entirely virtually, etc., that may be contributing to a less than perfect experience for you.
We are committed to continuously improving with a focus on the quality of our client experience, the quality of our team members’ experience and their supports, and especially the intervention impact we are having for your family. Our teams are working tirelessly to anticipate and resolve problems, but we know these past several months have been challenging. We’re making rapid improvements to staffing, bringing team members back from leaves of absence, hiring, and training new team members. We’re also upgrading our communications systems over the next two weeks to try to substantially improve our responsiveness. Thank you for your collaboration and patience, and please keep your feedback coming to us at feedback@kadiant.com.
As we continue forward together, the following are reminders and updates for your review:
  • We are maintaining and measuring our safety management program across locations
  • We are following state and/or county orders on face coverings and/or face masks
  • Our scheduling practices limit the number of team members in each client home and the number of clients each team member supports to minimize risk of COVID- 19 exposure for clients and team members
  • Session times at clinic locations are staggered to avoid groups of people arriving together
  • We are maintaining social distancing between dyads and limiting the number of people in our clinics
  • Physical barriers are installed as appropriate per location
  • Additional travel guidance described in Appendix A has been developed to help team members and families evaluate necessary actions when planning and/or returning from personal travel
We will update these efforts as new data is provided by public health experts. We appreciate your understanding collaboration as we all navigate through this new normal together.

One final general comment: while we are absolutely committed to transparency, we also must protect confidentiality. We hope you will understand in advance if some information may seem vague or incomplete with respect to changes to schedules or team members, but please don’t hesitate to ask questions or provide us with feedback!

Thank you for your support on our balancing many objectives as we continue to provide essential services through this pandemic.
* Per CDC (https://www.cdc.gov/coronavirus/2019-ncov/hcp/faq.html#Transmission), Infectious Period: The onset and duration of viral shedding and the period of infectiousness for COVID-19 are not yet known with certainty. Based on current evidence, scientists believe that persons with mild to moderate COVID-19 may shed replication-competent SARS-CoV-2 for up to 10 days following symptom onset.

For COVID-19, a close contact is defined as anyone who was within 6 feet of an infected person for at least 15 minutes starting from 48 hours before the person began feeling sick until the time the patient was isolated: https://www.cdc.gov/coronavirus/2019-ncov/faq.html

August 11, 2020

* Per CDC (https://www.cdc.gov/coronavirus/2019-ncov/hcp/faq.html#Transmission), Infectious Period: The onset and duration of viral shedding and the period of infectiousness for COVID-19 are not yet known with certainty. Based on current evidence, scientists believe that persons with mild to moderate COVID-19 may shed replication-competent SARS-CoV-2 for up to 10 days following symptom onset.

For COVID-19, a close contact is defined as anyone who was within 6 feet of an infected person for at least 15 minutes starting from 48 hours before the person began feeling sick until the time the patient was isolated: https://www.cdc.gov/coronavirus/2019-ncov/faq.html