To our

Kadiant family:

In response to the COVID-19 global pandemic, we have developed an action plan to care for our clients and their families and our team members. We realize that this is a rapidly changing issue and as such the following action plan is subject to change.

Pre-screening questions will be asked of all clients prior to their arrival at a clinic or office of Kadiant and prior to a team member’s arrival at a client home location. Please understand that these screening questions are to protect the safety and health of everyone involved. Below are the screening questions you will be asked:

  • Have you or any member of your household traveled outside of the United States in the last 14 days to an area affected by the COVID-19 outbreak?
  • Have you or anyone in your household experienced any changes in health within the last 14 days?
  • Have you or anyone in your household had a fever, cough, and/or shortness of breath within the last 14 days? (Excluding: Itchy Eyes, Stuffy Nose and/or Sneezing)
  • Have you or anyone in your household come in close proximity to someone who has been diagnosed with COVID-19?

Depending on the answers, we may have to cancel the session. 

Kadiant reception and common areas will be off limits to decrease the impact of COVID-19 and slow/flatten the curve using social distancing. 

  • When families arrive at the clinic or Kadiant office, they will call the designated center coordinator or team member from their vehicle to notify them of their arrival. Team members may also wait for caregiver arrival in lieu of the call procedure depending on resources.
  • The family will wait in their car until the team member is ready.
  • The team member may come to the caregiver’s car and have the caregiver take the client’s temperature. Caregivers should be taking the client’s temperature, ideally with a thermometer they have brought from home.
  • If the caregiver is participating in session or there are other people present for drop off, we ask that they take their own temperature as well.
  • Team members will be taking their temperatures at the start of the day and prior to each client as well and record as instructed. Team members will use their own thermometers.
  • The caregiver and the team member will ensure the client safely transitions into the clinic or office setting.
  • Non-essential visitors and participants will be limited. For clients under the age of 18, we are asking that only one parent/caregiver accompany them to the session.

Home and environmental practices: 

  • Caregivers should be taking the client’s temperature with their home thermometer. Team members will inquire if this has been done.
  • We ask that the caregiver take their own temperature prior to the start of session.
  • If there are any other inhabitants in the home, we ask that they take their own temperature prior to the start of session.
  • Please cancel the home session if any inhabitants in the home have a fever.
  • Team members will be taking their temperatures at the start of the day and prior to each client as well and record as instructed. Team members will use their own thermometers.
  • Team members will wash their hands at the start and end of session.
  • Non-essential visitors and participants should be limited.
  • We are asking that only one parent/caregiver participate in session at this time.
  • Increase space between people as much as possible (e.g., have a table between people, home inhabitants locate to other rooms of the home during session), reduce physical contact (e.g., no high fives, handshakes)
  • Please ensure common areas in the home have been cleaned and disinfected daily, including frequently touched surfaces (e.g., tables, countertops, handles, doorknobs, light switches, faucets).
  • If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.
  • Team members should not bring toys across client homes at this time.
  • It is recommended that everyone participate in the CDC recommendations to wash hands appropriately and often, avoid touching your eyes, mouth, and nose with unwashed hands, cover your sneeze with a tissue (cancel if you are sick), then throw the tissue in the trash and wash hands

We realize this may be an inconvenience; but we take seriously the health and well-being of our clients and team members.

Prioritizing safety, we already have strong systems in place to ensure the cleanliness of all of our equipment, office, or clinic as a whole. We have reinforced these systems and asked our team to be vigilant in their efforts to maintain the cleanliness of our office. 

We have instructed our team members to stay home if they feel sick or, if not sick, have been designated to stay home per the CDC COVID-19 risk framework if they have come in close contact with anyone with a confirmed COVID-19 diagnosis.

We are currently working on telehealth options with insurance companies. Clients/Caregivers are encouraged to call their insurance companies and advocate for the allowance and reimbursement of telehealth.

If you have or need an appointment and pass our screening, we are happy to see you!  We have no plans to close in the immediate future and will continue to monitor local and national guidelines and recommendations.

March 19th, 2020